Read others experiences first! Based on feedback, mostly negative I will not be using this service! It's also a red flag anything a company does not have the means for you to contact them directly especially for tax questions. I'd rather pay a professional to file my taxes than be caught in Charolette's Web.

Eztaxreturn mislead me into thinking my… Eztaxreturn mislead me into thinking my federal taxes would be free of charge, off of the irs.gov page they are listed as such a service. When I filed with them I was unaware that also doing my state taxes would make me have to pay my federal taxes as well, let me be very clear, they DID NOT specify that doing state taxes would opt me out of my free services for low income individuals and in fact the break down at the end of the transaction stated that the federal was zero'd out. I am now negative in my bank account and have no way of coming up with the money to climb back out and will have to pay tremendous late fees now.

I will Never use this company again I will Never use this company again. I filed my taxes forgot to include a W2 but, I’d just wait until I receive my refund and then go back and Amend my taxes. Wrong! There’s no amend link on my homepage. I logged out and hit the link to amend for $9.95. All it did was have me sign back in and still no link to Amend! This is by far the worse tax service I’ve ever used!!! Update: I just received an email stating, I can now amend my taxes for a $20 fee! I’ve Never paid to amend my taxes! This is ridiculous!

Terrible customer service Terrible customer service. I asked a question while filing out my return. It took 7 hours for a return message that said we cannot help. While waiting for their response I totally completed and filled my return with TurboTax. It figures that the IRS would promote this company. They are both incompetent losers

Warning DO NOT USE EZTAXRETURN Warning DO NOT USE EZTAXRETURN Yes - it may be free, but that is the only good thing about it. I just tried their software because the 'free' service I used last year now wants to charge me $50 for the same tax return forms as the previous year. Here is what happened: -entered all our personal info, income, expenses etc. without any issues -Their 'Federal Bottom Line' page indicated a tax due over $1200 more than what it should have been! - clicked on the 'why' beside that incorrect number and it brought up the Qualified Dividends and Capital Gains worksheet which shows your total tax due on line 25. The number there was correct, but the software puts in a number that was over $1200 more than the number from the worksheet. This was flat out wrong and I used 2 other services to confirm that it was wrong. So, you get to file for free, but this inferior software will cost you hundreds if not thousand in tax due. In my case over $1100 Also, their software compute the overage we had through the Healthcare marketplace -guessing this would be a HUGE red flag to set you up for a potential audit.