Not as stressful as I thought It took me 2 days to build up the courage to call because of an issue I was having. Luz was the lady that assisted me and I am so thankful. She helped me understand the options I had and honestly it felt like she really cares. My home is everything to me. I am single with no children so my house is the number one priority in my life. I feel so much better about my situation and I'm so thankful to have my mortgage at Servbank.

Contradictory staff! I've sent money for recast, instead of depositing it into the principal they took a big chunk of it and paid for my FUTURE monthly payments. Spending people's money against their wishes is a crime! I've called and emailed about 100 times (no exaggerating) since December, every single person gives me a different answer from the previous one. I don't know how/where these people get trained for their "jobs". If you're reading this from Servbank, don't send me that email address, instead reply to the oen of the many that I've already sent!

LANDON (LE) was a great customer/client… LANDON (LE) was a great customer/client advocate. He spent the time to explain to me my options in great detail. He took my call and was sincere and genuine. Coming from a consumer client's point of view, I believe he knows how to truly take care of families with compassion, respect, and is very service oriented. I was happy to make a payment over the phone with him. Thank you ServBank. He represents your company well.

Kirsti Schleicher Kirsti Schleicher, VP of customer experience is an absolute pleasure! She went out of her way to help me with a problem I was having. I am so grateful for her kindness and prompt response! What a wonderful asset she is to this company!

Attentive to my Question My question involved my escrow account and the direction of a recent check sent to Servbank. Vada who was very attentive to my problem, recognized the issue. She was able to redirect those funds into my escrow and request an Escrow analysis for me. Thank you Servbank.