Excellent service (great management and… Excellent service (great management and staff). I once had an issue with my US bank and Venstar went out of its way to provide counsel to resolve the issue. Exchange rates are very fair.

Great experience using Venstar-Exchange Had a great experience using Venstar-Exchange for money transfer. The process was streamlined and instructions were spot on. Special mention to Andre & John for being responsive and helping through the process. Will definitely choose them for future transfers.

Useless for non-US residents unless they want to send really big money Venstar invites residents of various countries to register. However, they require certified copies of identification documents, and these are difficult and/or expensive to get outside the US. (In the US, I would go to my bank and get it for free and quickly.) Just wasted time spent on applying. Added after Venstar response: Venstar did not understand my complaint. I did not complain for Venstar following the laws. Rather, I complained for having to go thru the application process in vain. (I checked the first page of the application and it did not indicate anything about certification.) Also, Venstar claimed that I complained that I find this requirement tedious; rather, I found it impractical for me to achieve. Venstar explained: "Certification of documents is only required for documents originating from those countries where we are currently not able to electronically verify identities... Countries and regions where certification is not required are: ... United States." Venstar required certification of my US passport and of the statement from my US bank, contrary to this explanation. Venstar indicated: "This requirement and the exempt countries are clearly stated in our registration form which you submitted." I reviewed the registration form I received from Venstar, which requested the documents, and it did not mention anything about the certification. I find that Venstar's response can only cause me to downgrade my review, rather than upgrade as they requested.

Swift Swift, efficient in time, and clear and precise as to the means and steps required. Excellent customer support.

Exceptional Service I have been working with Venstar for several years now. My account representative, Andre Noce, has provided exceptional service the entire time. It has been great to have the continuity of working with one person. Andre is always extremely responsive and exceptionally helpful.