Very pleased with our experience with PenFed PenFed Credit Union has been a great resource for us to go back to for personal loans. Very quick and easy to apply online. Also to make the monthly payments; their system is not complicated. We highly recommend them.

I needed help with replacing a missing card I needed help with replacing a miss placed card and was quickly taken care of. I was also offered a card that offered me more options and better rates. I appreciate that the associates are so helpful and made my experience less stressful.

Smooth process and great rates! I received an unsolicited offer from Penfed and almost discarded it. Instead I opened it and was pleasantly surprised by the rate on the credit card. I have good but not perfect credit. I applied and the process went very smoothly. I received my decision in a timely manner and was so pleased that I'm moving most of MT banking to PenFen.

Pros and Cons PROs: -Competitive rates on loans if you have good credit. -Easy to open an account. -Very friendly and responsive customer service. CONs: -Technology-side is absolutely awful. The website and mobile app straight up do not work from some clients! This is a real deal killer for a mostly on-line financial institution. I would advise PenFed really look to modernize their online and mobile banking infrastructure and get off whatever this incredibly janky Salesforce back-end is.

Fast service and most importantly Fast service and most importantly, a human answers a call with very little or no wait time.