I was looking for a loan to pay off… I was looking for a loan to pay off another loan and lower the interest rate. Perch not only gave me that loan but saved me almost $2,000 in interest I was paying else where.

Can’t access website or track loan… Can’t access website or track loan status couldn’t reach anyone by phone

Tried paying off a loan Tried paying off a loan. Nothing on their website tells you that you can't use Chime or any thing like it to make payments. I tried 2 times through their automated system & kept getting transferred to a live Advance America agent (didn't know they were connected), didn't understand why until the agent told me they are sister companies. I spent over an hour & accomplished NOTHING.

Unrecognised account on my credit reports I have just checked my credit report and have a perch loan entered on my report where the account was opened 6 months after I moved out of my previous home. Any suggestions who I can contact regarding this?

Perch loans taking unauthorized payments from my account I took out a loan with Perch with ACH withdrawals. In July, 2021 they took a payment three days ahead of scheduled date, overdrafting my account. I called and after about 5 calls trying to fix the issue and getting a refund of my costs due to the overdraft; they made the adjustments but put my account in collections even though I was current on my payments. Phone calls did not work. I could not speak to the agent who fixed the OD problem. Usually I could not get an answer at all, usually hanging up after 15+ minutes. I tried to make regular payments, but many months I was not able to open my online account. However, Perch would take out ACH payments randomly. I finally withdrew, in writing, my permission to use ACH June 7, 2022, telling the company I will make payments via debit card option on-line. I repeated that I was keeping a record ( I had filed a report with BBB after the July 2021 issue) and I needed to control the payments. I was not able to access my account on-line in June 2022, but on July 7, 2022 Perch again withdrew an ACH payment overdrafting my account. I insisted they take that charge off my balance, which they have not done. I was not able to access my online account, and I notified Perch that I would make debit card payments once they restored my on-line access. Today, they again took an ACH payment out. I will stop ACH access through my bank, which will cost me a fee. I have notified Perch that I expect them to deduct all my extra expenses, and I have insisted that I will make all subsequent payments via debit. This has been a very unsettling experience.