easy onboarding process easy onboarding process, quick approval and ACH funding, it is checking account with free checks (upon request) no issues at all they honored 5.03% rate for early depositors current 4.77% rate is excellent

Primis Bank is NO DOUBT the worst… Primis Bank is NO DOUBT the worst financial institution I’ve ever dealt with. I’ve spent hours on hold to try to reach someone, during one recent attempt after being on hold for 34 minutes they hung up! I currently have a debit card that is expiring in less than a week, was told it would arrive a week ago, and as I write this I’ve now been on hold with them for over 20 minutes! Primis bank customer service is non-existent. DO NOT USE THIS BANK…

CEO texting and communicating Got a random text from CEO introducing himself and the Company. We talked for 20 minutes where he asked about the experience and areas for improvement. Learned alot about the Company and the people behind it. Hate that there has been some negative feedback but my experience has been positive and I hope his outreach efforts work.

Locked Account, Is Primis Bank Having Financial Problems?? Opened a checking account with Primis for the high interest. I noted from the start that customer support was difficult to get a hold of and it wasn't easy to integrate with other financial institutions however the high interest rate kept me. After setting it up and transferring funds to it I could no longer login. When I contact support after 30+ minute wait they just vaguely say it was for my security and can't give me any additional information, but I see a lot of other people posting online with the same issue. They never notified me or gave me any estimate how long the account will be locked. I transferred substantial funds from another bank and had payments set to pay today that will probably get interrupted and cause further issues. I regret opening an account with Primis. I am worried that Primis is the newest bank to collapse like Silicon Valley Bank because from what I read SVB customers had similar experiences before it was officially announced. I do take some comfort in that Primis does appear insured however in the event Primis is insolvent that could still tie up funds until it gets sorted out.

Primis is not for everyone Primis is not for everyone. The checking account appears to have everything: an exceptionally high interest rate, excellent customer service, a seemingly endless list of features all accessible from your mobile phone. While the high yield is real, some of the other things, that you may have come to expect, may be there in a way that could be somewhat unsettling. After you discover that customer service is stretched thin, you may not be reassured by the fact that it is provided by 'real people' and 'not by bots'. In addition to minimalized customer support, you might also encounter some unrepaired glitches when using the platform. All of this may or may not be beyond your comfort level. Note: Two years ago, Sona, a Regional Bank, with branches in Virginia and Maryland, rebranded itself as Primis. This new name is designed to highlight the innovative and rewarding nature of their new Nationwide savings and checking accounts. The promise to provide customer service by 'real people'/'not by bots', as well as an arcane description of the new platform, were included in the rebranding.