They don't bear any responsibility for… They don't bear any responsibility for the service they provide.

I like their support center but the… I like their support center but the fact that they re custodial made me go to another wallet. I'm not sure in their security level.

Lost all my tokens!!! Lost all my tokens!!! (Nov/2021) I made a deposit of 1000 tokens and after 3 days I needed to withdraw them for personal reasons, but when I signed up, my account showed my profile like 'newly created' and tokens were zero. The support is awful, they answered me 2 months later, they told me "we did not have any transactions registered on your account" ... in resume, they couldn't do anything.

Simply Baffling Customer Support?? I had a simple issue with my IOS app - there was a "Selling your crypto" option that was supposed to be there and it was missing. I asked the Help Desk and they just kept pasteing articles from their Help Files. I tried entering the issue again to get a different agent but the same thing happened. I've concluded these aren't real people - just BOTs looking for tag words.

Interviewed with the CEO Interviewed with the CEO. Condescending, would not listen to reason, just wanted to make himself look good at my expense. 0 humanity, 0 respect, 0 ability to trust the expertise and professional skillset of his team. I do not recommend this company or product to anyone.