marcus is the worst credit company marcus is the worst credit company. stay away! do not engeage. they offer NO HELP or support. website poorly designed, cant reach a human (hide the chat button).

Excellent customer service The coil/spring of one of our Heritage Brass door handles snapped. M-Marcus's customer services sent out replacement parts immediately, and the handle is back to normal. Very impressive service.

Very bad customer service I used Instant link within this app to link a external US Wise account. Everything was ok until Marcus locked my account (no login possible) and denied any payment using my saving accounts. I did not received any notification for all of this. I discovered it when UMass notified me payment was refused. Even after they unlock my account (they locked by mistake), the problem cannot being solved by the chat; I’ve to call them. There is no way to receive a transcript of your exchanges, and they are telling something different every time you call. No way to send certified pdf or attachments by chat, only by paper and mail. I called them several time. First, they said they want to verify that it’s a personal account. I did everything they asked but my account it’s still under review. Each time I called, they pushed the delay by 2-3 business days. After the first call, they were supposed to unlock after they removed the US wise external account ; but they forgot and this caused me a lot of trouble. I asked several times to be call by a supervisor after all these miscommunication/mistakes by Marcus. I never received a call. After 4 weeks, I’m still not able to transfer money to my external account, and loosing 1 hour every other day to check the status. In comparison, linking this external account went fine with Bank of America app within 20 seconds (not 4 weeks). With BofA, a lot of issues can be solved by chat without loosing time listening to Jazz music during 30min. Looking at all review, it seems all customers are leaving bad reviews started since Nov 2022.

So I worked for this company on the… So I worked for this company on the electrical side. I got the vibe one of the women didn’t like me and I was correct ✅ after a week of working there I was starting to get left out of things such as sandwich orders etc. Then then the other lady her colleague stopped talking to me or even helping me. The manager chose to ignore it all and low and behold they let me go the next week. Do not work for this company they are all very clicky 😊 just to add these ladies were a lot older than me but acted like school bullies 🤦‍♀️

What happened to Cunsumer Rights? So I very legitimately scheduled a transfer to my linked (via plaid) checking account. The day of the transfer they blocked my access. Told me to call back after it "fails" which they would ensure it does. Called back - verified all details as usual. "To be extra careful we want you to write your SSN on a piece of paper and snail mail it to us." Super secure. Very nice. No fax either btw - just a shady PO Box I should Mail my ssn in written to with my DOB and Address. Thieves. Yuck. America, what happened?