Horrible bank. Steer clear Horrible bank. Steer clear. Had my account locked because I moved a few weeks ago and the change of address on my driver's ID hasn't been updated yet by the DMV. Bethpage sent no notifications of account freeze and it wasn't until I went to pay bills and buy food for my family that I found out I had no access to my account or funds. Called them and they told me I could verify my address via video call but I had to wait 10 days for the next appointment and the fraud department could only be reached by email. Customer service was terrible. 1 star is too much. If I could give them a zero star I would. Will be looking into legal action due to the lack of notifications.

Trust Account problems I have a very complicated trust account for my parents that I am trying to resolve. I went into the Centereach branch and was assisted by Richard Olsen. He was very knowledgeable and helpful. He went out of his way to help me after other representatives at another branch had dropped the ball. I look forward to continued interactions with him to resolve my issues.

Mathew the assistant manager was… Mathew the assistant manager was terrific. He is the epitome of professionalism and helpfulness. The bank is very friendly and helpful all the time

A Real Hassle It's too hard to get a replacement bank card working. It comes with no instructions a barely legible number on the back, their phone help puts you on hold forever on a silent line and eventually disconnects you gives you broken reference numbers and finally afterv6 hours. My bank card may finally work (I haven't tried it yet).

My wife and I walked into the Riverhead… My wife and I walked into the Riverhead branch and was greeted promptly. We were sent to Sonia She was so pleasant and understanding of our needs. She patiently and methodically guided us through the process to open cd’s that we wanted to open. She was very knowledgeable and extremely helpful. THANK YOU