Tyler Representation Through the process of extricating ourselves from a contract with Hilton Grand Vacations RAG was the third company who worked on our behalf. The entire process was over three years long with RAG holding the watch for a bit over a year. The team at RAG did provide quarterly updates, often without headway as HGV did not respond. The one area we wish we had better guidance on is to stop making payments immediately once representation is established and the credit protection service is in place. The whole process is very unstructured in our opinion so be prepared to wait, and wait... In the end RAG was the only service that succeeded and we appreciate that we are out from under the HGV anvil.

I am very satisfied with the service… I am very satisfied with the service that RAG, Resort Advisory Group, provided in the successful cancellation of my time shares. They were great at communicating where we were in the process that took approximately a year from start to finish. I had another company talk to me about how they could help me, but I felt pressured by them and just not comfortable. I selected RAG after speaking with them at length and I am happy to say that they were honest and caring to deal with…And Successful!!

Worse than the timeshare developer In 2020, I paid Resort Advisory Group aap 8,000.00 to cancel my timeshare with Diamond Resorts. For the next two year, RAG had no action, but plenty of excuses including COVID, lac of staff, etc. Finally, in 2022, I received a letter from RAG stating Diamond had cancelled my contract. Guess what. Diamond says they have no such agreement.RAG says I will get a cancellation agreement. To this day Nothing from RAG or Diamond, and still pay very month for Diamond not to dump my credit. I still call RAG, but have received a return call yet. Last calltoRAG was 4/8/24. I do not recommend using Resort Advisory Group

They did what was needed They did what was needed. I just think there should be updates every month, even if nothing is happening at the moment. But he outcome was definitely positive.

All around a great experience All around a great experience! They made this seemingly overwhelming process very manageable. We always received prompt and professional responses. Highly recommend them to anyone who is trying to get out of their timeshare!