Susan R customer
GBStellar customer service Truly, the reason for five stars is the excellent customer service by Amanda and Christiana. They were both so helpful when I was confused about which travel insurance policy to choose. Courteous, informative, reassuring. I especially wanted to know about any help I could obtain should I have need to file a claim. Even though claims will be handled through IMG, I felt very supported to learn that I could call Aardy and have their assistance as well.
Greg
GBCourteous and professional She was very professional and took time to explain everything in detail and sent us the information we needed right away. She listened, understood our concerns and answered all of questions satisfactory.
customer
GBThank you Christianna and AARDY Christiana provided excellent support during my call today (29 April). She explained things clearly and kindly to me. I did not feel rushed or pressured and I greatly appreciate the time she took with me. Please extend my appreciation to her.
DONALD
GBExceptional My initial contact with AARDY was a few months ago with another agent (Janet) and yesterday with Shannon on chat and today with Amanda. All contacts have been exceptional. Professional in knowledge and easy to understand. Today I purchased the travel insurance for our upcoming Alaska cruise.
Roberta Lindsay customer
GBI was attempting to make a credit card… I was attempting to make a credit card payment for travel insurance w/o success, so I contacted support services. The first time, I interacted with Melanie who tried to resolve the problem. After talking w/ two different credit card companies who both said it wasn't on their end, I then spoke with Shanna. She re-entered my info, and my card was accepted. Shanna was also very helpful in telling me about my emails that I would receive.