I called Mutual of Omaha directly to… I called Mutual of Omaha directly to sign up for a Medicare secondary plan. I was immediately transferred to TZ, no option. I filled out a phone application with TZ agent Eileen Dillon who stated I have Lupus and Hepatitis. I have NEVER had either one of the diseases. Of course, I was denied. I asked if they could please listen to the recording that is taped while interviewed. Of course not. You wanted records. In good faith I mailed all my medical records. I saw a kidney doctor twice and released. Mutual of Omaha denied me the second time due to kidney disease. I spoke with a TZ supervisor. I was told they need to do better training in the future. TZ will not return my calls. 4/29/24 Through another TZ agent, David Rice, suggested I filled out another application. It was submitted and rejected. I was told Mutual of Omaha looked at the second application as fraud. I saw the kidney dr twice in a two year period. The dr told me it was not necessary for me to come back. The mistake was made on my original application. Listen to the tape when interviewed. Why is a tape made if you will not use it in the event of a mistake like this. I talked to the supervisor at TZ. Her answer was “she was a new agent. We will have to do a better job in training”. This is extremely unfair. Once again, I DO NOT HAVE Lupus and hepatitis. Karen Kern

The agent didn't rush thru explaining The agent didn't rush thru explaining. A good experience.

Experienced and helpful agent! Experienced and helpful agent!! Knowledgeable and got me the best price ever!! I’m a customer for life!!

Agent was very good. It’s an imposition to require me to spend time doing this. Glen Cusamono was great.

Relief I needed to find a insurance co where plan G was not running away with the price or monthly payment, right after starting to talk with Robert Taylor I had a good feeling he and Aflac was the place for me. After getting the last raise to my monthly G plan I felt I was in trouble and Robert answered the phone at Aflac. God answered a prayer when Robert told me I qualified for the BIRTHDAY RULE.