Golden rule has great customer service Golden rule has great customer service. They try to find the best flights for the best price and are able to get us humanitarian baggage allowances. Using them makes travel so much easier. Especially when there are flight changes, we haven’t had to spend hrs on the phone trying to get new tickets.

When all flights in and out of Germany… When all flights in and out of Germany were recently canceled due to German politics I was in a bind. I was needing to fly out in less than two days and Frankfurt was my layover. It was late at night and my anxiety was high. I was helped very quickly and redirected to another country. I am greatful for the help and professionalism.

Great deal… We are happy to have bought airplane tickets for our ministry with Golden Rules Travel. I did not find better deals anywhere else. However I have one thing to say that could be improved: the response delay to answer my emails was a little too long in my opinion;

Canceled flight? No problem. One of my flights was canceled at the last minute. I called the after-hours emergency number and had a confirmed revised itineray within a few minutes. Not only that, but I also received a small refund because the seats on the new itinerary were slightly less expensive than the seats on the original itinerary! This is why I use a travel agent. They go to bat for you when unexpected events happen.

True partners for us!! We will never use any other travel agency! We book a lot of tickets for groups that are going all over the world. They have amazing, professional agents, who work hard to get you the best price and the best connections but even beyond that they are there for you in emergencies! We’ve tested them! They prove to be true partners for us!