Excelente Customer Service Since, I’ve been working with Kanguro I had excellent service provided. People are friendly, they respond promptly on the claims I submitted. I’m very happy to have found this insurance for my puppy.

My experience was great they answered… My experience was great they answered all my questions in a timely manner and fixed all the issues!! Thank you for your time and support

Customer service good, online app not so good! The Customer service once you are able to reach an agent is very good. Although as a new customer, I was only able to speak to a live agent in Spanish, never in English. Thankfully, I am bilingual. Also, the online app I find very unsatisfactory. It always seems to be down, have trouble uploading my documents and other glitches. The online app really has to be revamped and updated.

I gave them 5 stars because of their…customer service rep. Camalia/1 I gave them 5 stars because of their customer service representative, Camalia. She walked me through the entire process of how to send the documents through email. I am old and am not familiar with computer tech. stuff without help. My daughter, usually helps me. But she was at work and I needed to file a claim. Camalia made all the difference. If it weren't for her I would have given the company 1 star at best.

Service good App bad The rates and services are good. I haven't filed a claim yet to say how that process goes. Customer service was fast and clear on fixing my issue with uploading my pups records. The app is bad. Constant crashing, would not let me upload a picture of my dog or her Medical records. Get rid of the AI and get a real Dev to fix the app.