You advertise that you pay 90% not… You advertise that you pay 90% not true, I've always gotten a small reimbursement maybe 10% for the claims that I've submitted. Example on a $74 bill I was reimbursed $10

It was really nice to know we had Fetch… It was really nice to know we had Fetch when we took our dog to the vet and ended up with $1K in tests and treatment. Sending the required documents was super easy, their review was within their stated time frame and the reimbursement came quickly after it was approved.

What a great experience What a great experience! I am so glad when I called Fetch, Amanda Mello Answered the phone! I had already called two other pet insurance companies and both of them answered my questions and let me off the phone they didn’t even bother asking additional questions but Amanda went the extra mile and let me know that she could quote me over the phone that it was a no problem at all. She did it in less than 15 minutes for all three of my dogs and sent me several quotes so we could find the perfect coverage for my babies, she was absolutely amazing and thorough. She even answered some tough questions I had. What an absolute delightful experience and a great way to kickoff my new relationship with Fetch. I’m so excited to be with a company whose employees truly care!!

Less stress about Vet costs = more quality time with my pup. I have had Pet Plan/Fetch pet insurance for my dogs for the last 15 years and have never been disappointed. The process to make a claim and get reimbursed has always been effortless and quick, and I'm referring to illnesses and surgeries in the thousands. Most recently was a dental surgery and cleaning for my youngest pup, who is now 6 yrs old, and needed a few teeth removed due to a jaw bone issue. The Vet's office emailed me the invoice and all the paperwork/Dr's notes for the procedure, which I just forwarded to my Fetch account and submitted. I received the payment directly to my bank account within 2 weeks! Fetch has made paying Vet bills a lot less harrowing, it's actually a breeze.

Poor Customer Service The payment process was a mess, Fetch pet charged me twice and did not share the Policy Confirmation, I had to call them and made me wait more than 30 minutes, I used the chat and finally I got someone that helped me reviewing it, however she told me they never received the first payment!! Will have to dispute the first charge they made. I really hope this is the only bad experience I have with them.