Rest suspension My rear suspension needed to be repaired and I was told that it wasn’t covered because of rust. Of course there is going to tidy in the undercarriage because of road salt in the northeast. I feel that the company misrepresents itself and is fraudulent. I cancelled my contract and would never recommend them to anyone

Happy for coverage, but there were issues. Liked that I had the coverage as it was 8k+ to fix the engine. Disliked the delays getting info they requested from one department to another. They obviously have caps on the per hour charge as I ended up paying about 20% of the bill. Also I use the vehicle in AZ roughly 3 months out of the year so was talking to them about canceling and restarting next December. They told me I should keep continuous coverage as all the industry was going way up in their deductibles and cost, calling other warranty companies, that was a flat out lie.

Your agent was very pleasant but this… Your agent was very pleasant but this is only my second claim with car shield and I have had issues both times. Now I understand why you have so many complaints filed against you with the BBB. How can you approve a claim than tell me that in addition to my $100 deductible I will need to pay an additional $275. The claim isn’t really approved if I have to pay an estimated 40%-45% of the total repair cost. It kind of defeats the purpose of me having a car Sheild contract. I understand why this company is banned from doing business in some states.

Pleasant experience It was very easy to locate a mechanic garage that was properly certified. Filling the claim through the garage was seamless.

CarShield Customer I have been a customer of CarShield for a little over 2 months now and I have nothing but good things to say about my experiences. Any time I spoke on the phone with a customer service representative they have all been very pleasant, friendly and helpful. I will definitely keep recommending the company to friends and family