Don't Expect Much to be Covered My car broke down 50 miles from home. I was able to get my 25 mi. towing benefit, through a 3rd party subcontractor handling the dispatch, and a 4th actually handling the tow. You would have thought I was the 1st towing job they arranged – I was given the wrong number to arrange it, had to call again (after a message was unreturned), and in both cases went through a frustrating experience with a representative speaking unintelligible broken English on a bad connection, no doubt from an off-shore support contractor. She struggled to find my policy, and had never heard of autopom. That’s when I learned autopom isn’t even the actual policy holder, and it’s underwritten by another company, NCCA (where I was ultimately directed to file my claim). Anyway, I’d assumed the breakdown was related to an engine replacement I had done last year, because it was exhibiting the same symptoms. I therefore expected the job to be covered under the 3-year warranty for the engine job. That is when I called autopom to go over my towing and rental car coverage, explicitly to confirm that I could avail myself of those benefits regardless of who paid for the job. Had I been given the right information, and known that for some inexplicable reason only the towing was covered, I’d have made very different arrangements for the whole thing rather than spend >$600 on a rental. It was very on brand though, as before the breakdown I had planned to cancel the policy anyway out of frustration with this exact kind of situation – some fine-print exclusion that is almost guaranteed to make the policy not worth the premium. Routine items (unrelated to general maintenance) have been denied, and the same problems that were paid for by my previous warranty, weren’t covered by my autopom policy when they recurred. Part of the lesson here is never to keep a Dodge for more than 70k miles. Insurance by nature is only profitable when providing as little value as possible to the policy holder, and auto warranties are at the bottom of the barrel - and full of scams and aggressive bait & switch sales techniques. Just fill out a quote request form anywhere online, and you will have to change your phone number & email address. There is a reason the finance managers at the auto dealership have the worst reputations – it’s where they sell the extended warranties, the paint protection, etc. All the stuff you don’t need, solely to make the sale more profitable to make the actual sale seem like a better deal to the customer...but car dealers might be the only entities with a worse record of customer satisfaction than insurance companies. You’ll notice the carefully curated reviews, all with detailed responses, revealing a concerted effort to maintain a positive overall rating. Another user hit the nail on the head when he mentioned many of them were from customers who had yet to file a claim. I won’t begrudge a company for emphasizing customer service, but in this case, it feels like that is done explicitly to overshadow negative reviews of the service itself to maintain a better online reputation – a crucial competitive advantage (think fake Amazon reviews). The negative TrustPilot reviews published on their website are filtered out. The only time I had a decent auto warranty was when it was purchased through my credit union/lender, through which it was exclusively available. I don’t know if a truly worthwhile policy even exists

Not customer focused It was too hard to contact the company in order to get the approval to repair my car. It took at least three weeks and at one point I was told by customer service that no one will be calling the shop again as they have tried 3 to 4 times in the past. In the end I had to go to the dealer myself sit and wait on the phone to get someone to them. I have to get approval. It was only for approximately half of the cost of the repair.

I went to the mechanic AutoPom… I went to the mechanic AutoPom recommended, instead of the dealership and I still had to pay over $1000 after paying my $100 deductible. I don’t feel AutoPom lived up to the reason why you buy an extended warranty in the first place.

Autopom is The Bomb… Very informative and professional staff , when I was unsure about any extended auto warranty you guys were very personable made it real easy above the rest . May do more business as time goes on God willing .

I have been with this company for four years. … I am a returning customer. Never any complaints from me when it came time for any repairs to my truck. They stand behind what they said they will do.