Frustrating Frustrating. We still have not received our money back

When my husband was hospitalized due to… When my husband was hospitalized due to the flu, we needed to cancel our vacation rental, just 10 days away. The Arch Red Sky Insurance representatives I spoke with helped greatly by reminding me of the steps to take with the rental company, as well as what documents to forward to Arch for the processing of our claim. Email notices were sent as each document was received, as well as reminders about what was still needed. This communication was really helpful. We appreciate the competence and the kindness of the Arch representatives and will use Arch Red Sky for future travel insurance.

Multiple calls & emails for a simple… Multiple calls & emails for a simple claim filing. Kept getting requests for more information without any feedback. Had to call information request person twice then no word from claims adjuster for weeks. Then adjuster mistakenly stated not eligible for insurance. If didn’t know better, experience is typical run around that give insurers a bad name. Almost as if insurer wanted any way possible to frustrate insured to avoid paying claim.

The way you assessed the card The way you assessed the card, I NEVER USED IT and you calculated the TIME when I did not use it, which is NOT FAIR. It should be in my mind based on usage. I bought the card to use it only in the second half of the season, because I knew that I will be first half of the season in Australia. If I knew you would do, I would NOT purchase the insurance.

Fast and efficient! Very good at answering questions and were very efficient with finishing the claim!