Great Customer Service I needed assistance getting a bond for a title and I was unfamiliar with the process. Lorena and Wallace made the process very simple and helped me with all of my questions. Lorena also went out of her way to overnight me the original bond if I sent her the label so I didn't have to wait and I could speed up the process.

Johana provided timely responses and… Johana provided timely responses and great feedback on my request for a surety bond for my company. The only recommendation I would provide is; during the initial acceptance of phone call from your clients that your specialists identify theirselves with name and company. Hi, this is Johana. This way I can properly acknownledge them and start the conversation with topic of interest.

Professional Customer Service As a customer it is important to me that I know two-way communication exists. Johana always responded to my questions in a timely manner. I was never left waiting. She seemed patient with my inquiries. She never left me hanging to figure it out on my own. That's why I continued doing with her.

Great employee she gave me advice that… Great employee she gave me advice that save me thousands on my bond I have worked with over 8 companies and not person explain the process like her. So because of that I am getting 2 more bonds through this company.

Johana was great Johana was professional, told me exactly what I needed. Remained polite and professional even when I didn’t read her emails fully and she had to remind me to send certain documents. $69 was by far the best price I found. Other places wanted $100-$150 for the same value bond.