I have just received my watch and love… I have just received my watch and love it! As it was my first purchase, I was a bit apprehensive with the time from payment to receiving but I needn’t have worried, it all worked out well and whenever I had a query around the purchase, the team were very helpful and quick to respond. Looking forward to my next purchase. Brett

Top notch customer support from Matthew… Top notch customer support from Matthew Mercury. I had some user error issues setting the watch up, but was able to instantly chat with a rep (after normal business hours). I also had a broken pin on the strap which they were quick to send a replacement and even offered a gift for the trouble. Great first impression. Thanks!

Delivery complications and wrong colour The logistics company used for delivery claimed 2 failed deliveries at times we were home, before we were able to track the item down and collect from the Depo. Matthew Mercury customer service were helpful and quick to respond but couldn't help beyond requesting another delivery. On collecting the item the wrong colour of watch was sent (brown rather as black). After taking over 3 weeks to arrive we don't have time to arrange an exchange. It was bought for a birthday present and the recipient still likes the watch but disappointed it's wasn't the colour they had originally chosen. The watch itself it elegent and of great quality.

Couple Set for my… Recently I ordered a Couple Set for my parents’ wedding anniversary. I must say that this set even exceeded my expectations. First of all, the packaging… it was really a good looking one and made my parents sooo thrilled to open the box. And the moment they saw this elegant design, my heart melt seeing their happy faces! They absolutely loved the watches!!! It took me a while to decide upon models, but I’m truly happy with my choice. I hope my parents will cherish these watches for years to come. Thank you for helping me make their anniversary even more memorable!

Silver circle 4 months back, I surprised my husband with the Silver Circle watch for Christmas. To my delight, it was a hit! He's been sporting it with a grin ever since. The watch has a unique style - a breath of fresh air in a sea of replicas.