I’m very pleased with my experience… I’m very pleased with my experience with Animalia. I wouldn’t want Lola to be insured by any other company. If she ever has an emergency I know Animalia has my back.

Good fast service I submitted a claim this morning for some vet expenses from over the weekend, and within about 4 hours, I had information about the claim approval and next steps. It was really simple, and they also called to see if I had any questions about the prices or what to expect. Based on this experience, I would suggest Animalia for pet insurance if someone asked me for a recommendation.

Good Coverage and Shortest Waiting Periods. I really researched lots of options and Animalia made the most sense for my fur-baby. I needed insurance quickly and Animalia's coverage started fast. My first claim was approved and paid - super easy and fast.

They only cover non prior existing… They only cover non prior existing conditions. Because my pet developed the symptoms of the problem slightly before I could get an appointment with the vet, Animalia claimed my pet had an existing condition and would not cover the charge. It was NON emergent so I couldn't get the appointment for a few weeks. What a scam. DO NOT SIGN UP!!

I contacted two separate agents when my… I contacted two separate agents when my cat began sneezing, intending to ensure coverage. Animalia informed me of a 5-day waiting period, assuring coverage for pre-existing conditions. Both agents affirmed coverage for the cat's condition, stating it was treatable and not excluded.After waiting the specified period, I took my cat to be examined, incurring a bill of over $200. With a $200 deductible and a 10% copay, I anticipated coverage. However, I received a confusing 3-page letter that vaguely addressed fraud accusations, leaving my coverage status uncertain.Even if coverage exists, the letter indicated a year-long exclusion for any current illnesses, including minor issues like sneezing. Attempts to reach the adjuster for clarification proved futile, adding to the frustration.To complicate matters, the review agent altered my deductible from $200 to $500, subsequently denying coverage and attributing the previous letter to a typo. The denial of insurance for a simple cold feels punitive, prompting me to explore alternative options. Update, reviewer reached out to advise me that because of this I have been denied coverage SHE cancelled my policy. UPDATE RESPONSE TO LAST COMMUNICATION: Update Request: Could you please share the telephone trace number used for reviewing my call records before making public accusations? Additionally, the adjuster's report explicitly mentions "denial of coverage." If it were a matter of claim rejection, the language would have indicated a denied claim, not coverage. Moreover, when I requested documentation, the adjuster's reply was unprofessional. I was informed via phone that my online review must be removed or face negative consequences. I welcome the sharing of these phone records and transcripts at your earliest convenience. Also, the post-purchase alteration of my coverage was not a typographical error; it seems you were not anticipating my having a screenshot as proof.