Very slow claim response time In March I signed up for a new policy which included health and wellness and I submitted my claim 4/2 and it is a simple wellness check up and it is still in process. It is not that complicated of a claim and I will be submitting another wellness claim next week. I had a previous pet insurance for my other dobie and they would process claims immediately. I am second guessing my decision now. They did email me and stated they are taking a little longer than expected and might need additional info from my vet? I sent in all my paperwork from the vet wth??

Highly Recommend! I love pets best. They have fast professional service with quick reimbursements. My dogs are my kids, I would do anything for them. They have better insurance with Pets Best than I do with my private PPO insurance. You have a customer for life! Keep up the good work.

Pets Best in the most responsive and… Pets Best in the most responsive and expeditious insurance company we have had for our pet. Our dog was diagnosed with a serious heart condition and Pets Best has been there for us every step of the way. Without their prompt payments and support, we would not have been able to afford the expensive medications and treatment needed for our dog. I will never have a pet without having Pets Best watching our backs. My family and friends now use Pets Best as well since they know our dog is alive and well because Pets Best came through with coverage for his needs. Thank you Pets Best.

Smooth Process Overall, a very smooth and easy experience. Easy to submit claims.

First pet with insurance This is our first time having pet insurance so we did not know what to expect in the event we had to use it. Pets Best is the BEST. They made it easy to submit claims and covered all expenses stated in the contract. Thank you so much!