I had received an email about a.lack of… I had received an email about a.lack of payment on my account I returned the phone call and was connected to a real person very quickly I had my all my accounts hacked about a month ago and I have had to cancel all my cards. I am expecting new cards. Karen, who was very understanding of my situation told me that I do have a grace period and when I get my new card I should call with information De

Karen was very friendly and helpful so… Karen was very friendly and helpful so we made the payment

The rep was top notch The rep was friendly, HIGHLY knowledgeable and patient with my numerous questions (necessitated by very poor service of another company that led to my cancellation of that company). So glad I found arw. If all the reps are as top notch as Jason I will be a long term customer.

Maybe Holly ?? Felt Karen was a little rude in the beginning of the conversation but only a little. Gotta be a tough job. She was extremely nice after we established it was a credit card problem. Overall, she was great! PERSONAL NOTE: Karen is not a real popular name these days...maybe change your communications name to HOLLY.

Hassle Free I fell a couple of days behind due to some events come up. I asked Ms. Karen if my payment can be taken out Wednesday instead of today and without going into details, she said no problem and rescheduled it for the 1st of May. Less stress and back to work I go.