Not Worth the Money Horrible customer service! Frustrating experience! Read the clauses,sub-clauses,sub-sections,small print, because they will be quoted to you when you try to file a claim. They will wear you down with requests for more and more information, then pictures, then different pictures, then do the minimum, if that. Never buying another warranty from Extend,Inc !!! Update- customer service emailed that the closing of my complaint was a mistake and they would send new covers if I sent pictures of the tags. Too late, we had to pay 300.00 out of pocket to get couch cleaned so it's too late.

I'm happy with their service in… I'm happy with their service in resolving issues regarding claims very quickly.

My experience with Extend was amazing My experience with Extend was amazing. I messaged them online that one of the Blendjet 2 I ordered stopped working. After answering a few of their questions and verifying I had a active warranty on it, they immediately issued me a voucher for a replacement. I ordered it the same day and within 3 days received it. Talk about fast efficient service. Thank you Extend for fast courteous service.

Edited to show solution for....Extremely frustrated...Scam? Edited to update: after some back and forth emailing theyanaged to get a working card and I've been able to replace my item. Thank you to the company for helping actually rectify the problem. It may have taken some time but we got it. Extremely frustrated and thinking I got ripped off. I got the horizon from Fluidfreeride and had to make a claim for replacement. I was given a virtual card as compensation but the amount was incorrect and it didn't work. Then they sent me a Mastercard for the correct amount....however it also doesn't work. I keep getting the error that the transaction isn't allowed by the terminal, which means that its not configured correctly....again...) starting to get super suspicious. Not happy right now.

Easiest and fastest claim process ever! I am shortly love the wheels that I purchased for my brand new car and when I recently hit a curb and caused damage to one of the wheels, I filed an insurance claim with Extend. This was such a quick and easy process! this was the best idea I had when I purchased this insurance policy. And the claims representative was absolutely wonderful!