worst contractors, shady business practices They always have the worst contractors, takes a long time for them to get there such that the problem could get worse. No emergency coverage. VERY hard to cancel they avoid it

one guard past 2 years is nothing but a… one guard past 2 years is nothing but a scam with any of the techs they call out, oh sure they will cove the item thats bad, but then ALL the techs will also find all the extra's that MUST be done or they wont replace item. Like wiring, hoses, cables, exchange fees, what ever. water heater, sure they cover a water heater, but even if you in and out hoses are in perfect condition, the scam tech in our case AV pluming says oh we need to charge you $450 for new pipes thats about $50 in materials, or they wont install it. Then another $159 to exchange the water heater thats still under warranty that one guard just replaced less than 4 years ago. see this is why all the techs LOVE the one guard warranty, One guard just pays them for the labor at a reduced rate and then the techs make that up by charging YOU the one guard customer in extra hidden fee's that THEY says is required to finish the repair or replacement, great scam these warranties company have going with all the repair techs. Nice game they have going on here, dont believe me, try getting a repair or replacement on any covered item, YOU will have out of pocket costs every time.

Poor customer service management and poorer contractors This company uses an asian or Indian call center who agents invariably have poor phone connections. This is 2023 so you'd figure when my cell phone comes up they'd have all my information, but not the case so you spend 10 min in buraucracy. They keep using the same lousy contractor, AZ Trademasters-HVAC, who NEVER can get to you in less than a week and NEVER can get it fixed the first time. It's 115 degrees outside and we have no AC. I would find someone else.

Be very careful with this company Be very careful with this company. They are fraudulent. We paid $2000 for a brand new air compressor. After a few months we had issues with our air again. The tech that came out today said that One Guard ordered us a REFURBISHED air compressor. The tech said that these only last a few weeks. They are using old equipment when you are paying for new. And now they want us to pay $1500 again so they can send us another used air compressor. It lasted 3 months, why would we pay to be scammed again.

Whoa.... The technician that One Guard sent out to fix my a/c issue diagnosed it as a blower motor. Honor Air never gave me a price for new blower motor, so I called another a/c company. It was the capacitor. Next experience: Called to have windows cleaned. Service fee charged. No company on their approved list, so find your own. I did. Got their price approved for reimbursement. Submitted the bill and I received a partial payment. Now trying to get a manager or the retention team in sales to call me....promised a call within 24 hours...nope...still waiting...