Insurance did not pay the claim After speaking to the insurance's local representative and filing the proper paperwork, the claim has still not been paid and it is 5 months later already.

Frustrate purchasing at InsureandGo I called 3 times to find a real person to talk to since their office closes at 6 PM eastern time, it is our time at 3 PM. The communication between the representative and me was poor. I was hard to understand what she said. Even worse was she asked me which date I paid for my air tickets. How can I remember? I've never been asked this question before at previous 6 purchases. Why need this? I did not finish my second person's purchase since it took me a long time for myself's policy. Later, I called the InsureMyTrip agent. The purchase was much smoother and easier. It only took me a short time to finish the another person's policy purchase. Their office opens to midnight.

Did not contact me I purchased a policy in October of 2015 for a trip in September 2016. My trip was canceled and another trip was given to me for the same price. I emailed Insure and Go twice and received a confirmation message saying someone would contact me. No one contacted me either time. I eventually called and was helped by Jared who helped me change my policy. Jared did a good job, but I am irritated that no one ever contacted me.

I only get voicemail! I needed to cancel a trip after it became clear a close relative had only a few months to live. Even though I was requesting a reimbursement of less than $500., the documentation requirements were more than I could easily provide. When I tried to contact Insure and Go to discuss this, I could never get through to a live person. Calling during business hours, I repeatedly got a message stating "this mailbox is full". Very frustrating, and I definitely won't insure with this company again.

claim denial While on a transatlantic cruise, I developed an infection in my gum, with severe pain and a swollen face. Ship's doctor gave me an antibiotic and made an appointment at our first port of call, the Azores. After x-rays and an exam, the dentist shot novacain in the area and drained the infection. She also gave me an antibiotic mouth wash. Insure and Go denied my claim because I already had periodontal disease (I have never had any problems) but we had paid for pre-existing conditions. The policy also stated that in order to be reimbursed, there had to be an accident, injury or trauma to my teeth or mouth. I feel that because I had an infection, was in pain, the side of my face was swollen the cost should be covered. I will not use Insure and Go again. Other policies that we have used would have covered up to $500 for the same problem!