CHARLES ROBERTSON
GBStay on top of Home Owners payments! Marissa and Marie were super helpful, polite and professional. Made process easy even with some hurdles we had to overcome. Worst part was finding out my home owners had been canceled because my original mortgage with PHH did not pay the premium after assuring the insurance company they would overnight the payment. Thankfully nothing happened during the several months I did not game insurance!
Yoshi Motosan
GBPHH Mortgage has the worst customer… PHH Mortgage has the worst customer service.. Their customer service centers are in another country where all the reps have very thick accents and are hard to understand. They will charge you for every type of payment unless its a scheduled monthly payment. Documents are are hard to come by. For instance if you want to view your original note you cannot see it on your online account.. you have to request it by mail and they charge you for it.
Maureen Wysocki
GBPHH took the stress out of our refinance. Everyone from day one was very helpful. All our questions were answered. When we did have a question If I called, emailed or texted the response was within minutes. We were kept informed every step of the way. We were very nervous about this but everyone gave us reassurance all through the process. And we never dreamed the process would be complete so quickly.
Nancywaitley
GBThis company is deceitful This company is deceitful. Said there was nothing I needed to do for the transition to PHH. Misapplied my April pmt. blamed the algorithm. said my ins. had expired and applied your ins. misapplied my April pmt. Doubled my payment. I NEVER had any issue with UWM.I have had a mortgage for over 40 years. I have never had problems with loan servicers like I have with you. Hope you sell me or loose your ability to do any US transactions.
Terrence Hughley
GBOur experience with PHH was great… The representative was very professional. She made the process less overwhelming by being compassionate and caring about our needs. She was timely in responding to our many questions and we are totally satisfied with the service she provided.