Perfect Experience I have been working with Renee and this relationship is perfect. She was helpful in answering all of my questions and worked around my crazy schedule. Other lenders that I looked at were like high pressure used car salesmen. I was receiving multiple emails and calls each day, I did not like this. Renee was perfect, we set up times to talk, and she respected my time and I now have all the help and answers I need.

Service at it's finest! Jim Scheffler and his team were instrumental during the prequalification and application process. He informed us of all the available programs that were out there and answered any question we had right away. We had wanted to make an offer on a property over a weekend and he was able to get us the information that we needed that same day. This is service at it's finest!

Great communication and Peter was very… Great communication and Peter was very nice and honest and upfront with the process and very fast. We had an issue with finding the right house but also had a deadline as we already sold our other house. He was able to make it work when we found the right house and still close on our original closing date.

This was one of the worst experiences… This was one of the worst experiences of my life. As a career educator, I would give Nav Thakur and the Mutual of Omaha Company a D- for everal reasons: a) The process took over three months to complete and when finished, it was not even close to what we were promised. The initial cash-out refinance was projected to be $83K to allow for major dental work and other home improvement projects. The amount we received after final disclosures reduced the amount to $63K was only $16K. No one could provide us with a reason other than their original calculations were wrong, though our final signing disclosure listed cash back at $63K; b) Mr. Thakur misrepresented and broke several promises about the status of our loan, so much so that he had to restart the process since he ran into a wall with his original underwriting team, despite assuring us there would be no problems. Finally, I was completely transparent at the outset with my situation, and Mr. Thakur assured us that all was fine. I am still evaluating actions I can take given the very poor level of service afforded my family and me. Several days and weeks elapsed with no contact from Mr. Thakur - I had to constantly ask for updates, most of which received no answers. If you are looking for an efficient process, look elsewhere.

My Loan Officer made this experience… My Loan Officer made this experience quick and easy. Love it.. He was well knowledgeable about the company and the steps for pre approval. Eddie was soooo helpful. No changes are necessary keep up the good work..