Could be better... Initial loan coordinator was unresponsive at times. She also advised initial disclosures would be sent, however it wasn't not done until after they switched coordinators and requested several times. The 2nd coordinator was helpful. Once it came to closing date closing documentation that was sent to title was incorrect. After several changes and 2 hours spent at the closing table my monthly payment for escrows is still incorrect. Overall, I was just happy the deal didn't fall through. It was not a great experience for my first time using a private lending company.

Sanela Kanjiza was very difficult to… Sanela Kanjiza was very difficult to work with. Escrow and the insurance company complained about working with her. Sanela responded to emails when she was missing documents with the following quote… “ You sent an email on Friday at 5:30 pm, we were gone for the day. ” Instead of reading emails over the weekend or on Monday she fell behind and delayed the deal. Very unprofessional. I will not work with Lending One again.

Job well done The team a Lending One made the complete experience as easy and possible. They managed the complete closing with a high level of management skills

Exceptional service I would like to give a shout out to Marc Bernstein and Cheyenne Seymour for their exceptional service in communication, transparency and customer service. When other lenders said no LendingOne came thru with low rates and closed 2 deals so far with more in the pipeline. I would highly recommend LendingOne for all your real estate investing loan needs. Marc and Cheyenne keep up the exceptional work you’re doing at LendingOne. Kudos!

Need more transparency on appraisal and improvement on accuracy of rental rate valuation. Closing process is smooth and no crazy docs requirements. However, appraisal process needs improvements in terms of transparency (at the beginning) on how different parts of the results are applied to the loan terms, and improvements on accuracy of market rental rates to be more aligned to the real market rents of comparable properties. These all affect the DSCR, LTV and interest rate of the loan, can be substantially. These are important numbers that investors don't want to have surprises at the end of the loan process.