Fast Service Very fast with communications and keeping you informed of every step along the way. Would have given 5 stars if they were able to direct deposit the check instead of a 10 day mailing process. I didn't see this option when asked about procuring check.

EVERYTHING went well EVERYTHING went well. I had the option to print a Fed Ex label if I wanted to move quickly or to wait for a label to be mailed from the company. The company kept me up to date at every stage AND payment was prompt. In this day and age where customer service is sorely lacking in most industires, this company excels.

No response other than replies here. Reported our silver stolen. 4/26/2024 Update : We have now filed complaints with the Massachusetts Attorney General, US Postal Inspection Service (their promise to promptly return our silver was sent by US mail), the Federal Trade Commission, and the FBI Financial Crimes This company has not responded to communication in over a week, and has neither supplied a tracking number nor returned our silver. We have told them repeatedly to return our sterling silver, and they have not. Another company has offered us 3x the amount they did (based on spot price, not retail), and the replacement cost is over 5,000USD. As far as we know, at this point, it has been stolen. Looks like we have to start procedures with law enforcement. TO BE CLEAR : at this time, they are still not returning our silver... It is absolutely a lie for them to say they return it promptly. Find a trustworthy company to sell your metals. To protect yourself, only communicate with this company in writing. The only phone calls we are making are to the Federal Trade Commission and the FBI if our stolen sterling silver is not in our possession by close of business tomorrow (April 25, 2024) in the exact same condition we shipped it. Thankfully, every single piece was carefully photographed. We have very well documented every email. We have already emailed twice this week. Four demands by email for the return of our property, which has not occurred. Zero response to any emails since they said they would send the tracking number, which has never happened. Don't be duped by their replies here pretending they are trying to be helpful.

Their communication throughout the… Their communication throughout the entire process was exceptional. I knew exactly what to do and how long to expect the process to take. I would not hesitate to use Cash for Silver USA if you have unwanted precious jewelry.

Great Experience My experience had no surprises. Everything went exactly as stated on their website and package I received for shipment. Communication was continuous through the entire process. I felt very comfortable sending my valuables to them and was happy with the appraisal and accepted their offer. I do not hesitate to use their services again.