Andre Page
GBFinally was able to take a trade. Finally was able to take a trade.. I just wish it didnt take so long for the unlocking of the account. Had to wait until rocket sent the agreement to me. and had a verification process that I had to do...I have to say that customer service not great on rocket21 website but the trust pilot response team is a 10/10.. Lets see if I can get a payout. will keep updates. Thankyou again for fixing my account rocket
Xavier Delgado
GBEverything was terrible never using… Everything was terrible never using would never recommend we haven’t had access to our account in over a month and still haven’t gotten a refund terrible for funding
Angelo Polverini
GBWorst Costumer Service Ever! Worst Prop firm in the world!!! The worst costumer service ever! in the website down in the right corner its a little bottom that say "LIVE CHAT", but no one help you, its just a bot with a bunch of pre fix bottoms that kinda guide you to the frequently questions. is not a place that you can talk with a human being or so! Its no a space where you can write your questions or chat box! or costumer service email where someone will answer you latter. also is you don"t find the answer thru those topics bottoms your only options is go back to main menu and start all over again... also since they emigrate to DXtrades with Voyage platform they have higher porcentaje of spread, commission and fee for trade, SL doesn't work properly, I open a trade and move my SL to break even, and after the news I lost twice of the amount that i was risking! don't lose your money its no worthy
Ashley H
GBSo after a week and a half of going… So after a week and a half of going back and forth with customer, they finally gave me my funded account but now I’m having problems with my overall drawdown being higher than my actual draw down. Today I lost 140.59 subtract that from 5,000 that’s 4,859.41 how is my overall drawdown 170.0???
Ian
GBAll good now They could do with improving customer relations as the move from challenge phases to funded accounts took over a week but they got there in the end. Just need to work on that live chat which isn’t live, but overall I am happy now and have started trading my funded account