Immediate Response and Action I received an inactivity period breach email on my challenge account and I quickly reached out to customer service. It was within minutes I received a response followed up by a manual unbreaching of my account. Support was helpful, quick, took action and resolved my issue immediately. They were pleasant to work with, friendly and respectful. They treated me as a valued member of the community. I highly recommend and appreciate Smart Prop for going above and beyond. They stand out for excellence in a sea of other prop firms. Well done Smart Prop!

SPT have some Amazing Support People Damilola you have got yourself a big fan! Requesting my first payout was a big challenge! I was truly nervous, didn't remember my phase 1 and 2 account numbers. But he was so helpful. Didn't have Rise either! But everything was sorted out within minutes by his expert guidance. Truly grateful for your help!

Amazing customer service Amazing customer service. There was an issue with a relief code that expired prior to me receiving the email. Since they could not honor the code and I wasn’t at fault, they gave me a free account to make up for the mistake. Elsa was top notch in his assistance.

Amazing offer nullyfing my Phase 2 drawdown and switching me to Match Trader as requested I have been in drawdown on my SmartPropTrader phase 2 account for 10 months since July last year (-7.9%). I reached out to support team(specifically Christian and Olabanke) for a switch from DX trade to Match trader. Technically based on company rules, it is not allowed however to my surprise and amazement, Christian offered not only to switch me to Match Trader but also offered me 2(two) new phase 2 100K (total-200K) accounts thereby effectively nullyfying my drawdown. This is simply mindblowing. I am surprised and grateful for their thoughtfulness especially in these times that it is difficult to trust prop firms. Smart Prop Trader is standing out as a beacon of trust. They value their clients and are bullding confidence/relationships with their traders for the long run. I have had issues with other prop firms arbitrarily changing their rules making it more difficult for traders to trade but Smart Prop Trader stays consistent. I urge you all to patronise Smart Prop Trader. Thank you once again to Christian and Olabanke. You are the best.

Customer support review and feedback With the current state of the prop firm industry and the asinine reasons for denying issues and banning people etc. it is refreshing to deal with a company as professional, courteous, and transparent as Smart prop trader. I am a multiple payout recipient of this firm and I have to say it has been a pleasure to deal with. With the help of Christian and Ryan not only promptly replying but also assisting me through my first Rise account setup and payout, this should not go unmentioned. Thank you again for your continued support and professionalism.