worst customer service It was really worst customer service. We sent all the documents required at the beginning, but the loan processor repeatedly asked for them. She asked for the same document 3-4 times throughout the process, which was very frustrating. Communication was not clear as well. They did not send closing disclosure until we asked for it. It was a total mess working with them, and i would definitely not recommended it.

How to get a mortgage simple and easy The experience that I had with si star mortgage was a step by step process to get a mortgage loan Thanks to them I got my loan explained to me and helped me with everything related to that starting with credit score and rates and submitting my application the whole process was very clear from start to finish Special thanks to SOUAD that was my agent who I never got the loan without her help

I highly recommend Souad Aizel I highly recommend Souad Aizel for the amazing experience we had with her as first time home buyers. She kept us informed throughout the whole process. She listened to us and answered all our questions. She's very organized. She has the skills and experience that made our loan process stress free. I absolutely recommend Souad!

Happy Homeowners!!! I cannot express enough gratitude for the exceptional service provided by Souad Aizel during our home purchasing process. Her unparalleled communication skills and unwavering professionalism were truly remarkable. What set Souad apart was her ability to communicate fluently in French and Arabic, which greatly aided our family, as English is our third language. This linguistic proficiency ensured clear and effective communication throughout every step of the journey. Souad’s dedication to her clients is evident in her meticulous attention to detail and her prompt responses to any queries or concerns we had. She guided us seamlessly through the complex process of securing a mortgage, making what could have been a daunting experience remarkably smooth and stress-free. Thanks to Souad’s expertise and personalized approach, we are now proud homeowners. I wholeheartedly recommend Souad Aizel to anyone in need of a loan officer who not only excels in professionalism but also goes above and beyond to ensure the best possible outcome for her clients.

Souad Aizel Really was helpful and… Souad Aizel Really was helpful and professional she knew how to take care of it