I regret using this company I regret using this company. It took one and a glad months from the time I gave them Dave documentation for the pre approval to tell me they weren't guys enough for the underwriter. When I go asked for specifics to fix it they emailed the same terse replies which were vague, but wouldn't call me or give exact requirements. Finally after I provide all the documentation, on the third try, due to their vague, non specific descriptions they ask for a picture of a check to my back that I deposited 1.5 months before, despite having the records of the transaction from troweprice and my bank. If they'd said they needed it in the beginning I might've been able to get a picture, but it's gone. One you said pre approved, they're customer service becomes garbage. They're response slows, they're emails are terse and unhelpful and they refuse to pick up there phone. Using them is the worst decision I've ever made.

I worked with Joel Mahakian and… I worked with Joel Mahakian and Brandon. They are absolutely amazing, I am one of those who always wants to be "fully informed". However, they were so patient and answered questions until I received clarification. Premium has made my first time home buying experience a complete pleasure. I am and have recommended Premium and their team to others.!! My family and I thank you, The Mosley's

A big thumbs up to Premium Mortgage A big thumbs up to Premium Mortgage! My first contact with Amy Bell was very professional, positive, and reassuring that I would be in good hands working with her and her team. My questions were always answered promptly and with clarity. Tina Burke is a great asset to the team. She was always available and very helpful to assist me when Amy was not. I would not hesitate to refer my family and friends to use Premium when pursuing buying a new house. :)

A+ Premium I think this company is an amazing option for buyers in the Rochester and Buffalo market. Working in both markets last year it was great to be able to toggle between both cities with ease. I’m full steam ahead with Premium! I enjoy working with Michelle Corbani who does everything she can to stay connected with myself and my clients. I love being partnered with a company for lending that stands behind it’s promises as I try to do for my customers. Premium for mortgage and Sal Salafia of RE/MAX Plus for sales agent is the winning combo you need for success in real estate!! :)

We came to Premium Mortgage on a rec … We came to Premium Mortgage on a rec from our RE agent since an established bank with offices in Buffalo could not clear us for a loan even though they pre-qualified us three months earlier. Time was of the essence since our house had sold and the offer on a replacement house was about to expire. Granted, our credit file was "complicated", but regardless, what the bank couldn't provide in three months, Premium came through in 4 weeks. We got the VA loan, closed on the house and we've moved in ... Done! The process was orderly and professional and in the end, successful!