I filed a dispute #380451 in February… I filed a dispute #380451 in February for unauthorized charges. I received a response from Claim Dept stating claim was determined valid but I was only returned/ paid for only 4 transactions. Numerous others was not paid. I have sent several messages and the response I keep getting is it’s being handled by claim department. As of today I have yet to get a concrete answer as to when claims will be paid. Quite frustrating! Don't quite understand if claims were deemed valid but all claims were not paid. Sometimes banking at a brick and mortar is better because of situations listed above. Customer Service is not the greatest.

I love B9 I have only had B9 for a couple of months, and so far it has been a great online bank. I haven't had any issues, my money is always there 2 days early, and I can always get an advance when I need it😊.

I love B9 I love B9 they never give me a hard time and they always have customer service 24/7 my favorite part about being with me nine is that I get paid two days early and I can get a cash advance whenever I need extra cash. I will definitely continue using this bank.😊

Direct deposit is on time and really… Direct deposit is on time and really enjoy the spending perks that I earn from daily spending.

The various options The various options. The payday advance is a plus. You know you’re doing the right thing at each increase!