Jane Smith
GBHad a consultation with an employee who… Had a consultation with an employee who made a crass joke and said he lied to the company to get a free vacation by saying he had COVID. Not impressed and did not move forward, we went with another company.
Tracy
GBGreat Professional Experience by Loan Officer Casey Corn Casey was on top of things at every step. He checked in frequently to let me know loan process status and items that required my input. He answered all of my questions on the closing documents and made the entire process a pleasure instead of a chore.
Ayalibis Almonte
GBHouse refinancing House refinancing, process was easy and simple, I am happy I made the decision to use the services of ICG. I am especially thankful I worked with Natalie, my loan officer, she is amazing. With her excellent interpersonal skills, Natalie made me feel at easy from the beginning until the end. She explained to me the whole process in a clear way, and was always available and willing to help me with whatever questions I had. Thank you Natalie. ( I did not give a 5 because of my loan processor) but the process in general went smooth.
rcor
GBBe prepared for non stop emails, even after asking to be removed If you ever email them and ask to be taken off their email list, be prepared for snarky responses and ridiculous emails attempting to clutter your inbox even further. There is over 30 emails sitting in my inbox from this company when I sent a simple inquiry. After asking to be removed from their mailing list, I received responses such as "You emailed us. You take us off your mailing list. Thank you.". This is how they treat potential customers?!
T C
GBHappy Customer! The refinance process with ICG was very professional and timely. All questions and concerns were addressed timely and detailed. It was clear to see the team supporting my refinance process was very knowledgeable about related to the process. The team included Mr. Andres Banuelos and Mr. Chris Gore. Because of their support, I would recommend ICG to anyone looking to refinance