Ralpher
GBSurprised by Bad & Unprofessional Agent Just a terrible experience trying to do a refinance on an existing reverse mortgage. The agent was: - lacking in communication - rude - never related that application was complete, or approved or denied - who knows? - finally asked for credit card to charge for a "crawlspace inspection" and never explained why or what and when I said no the agent just rudely hung up on me. - Very lacking in professionalism
Dan & Judy Jostedt
GBHank Rhoads and RMF were great!… Hank Rhoads and RMF were highly recommended to my wife and me by two different friends. It was a valuable recommendation because Hank was considerate, knowledgeable and professional. Our reverse mortgage has made a big difference in our lives and has reduced our stress. My only regret is that we didn't do it years earlier. Thank you Hank, and thank you Reverse Mortgage Funding. Dan & Judy Jostedt
Doug Edmiston
GBNo Business in Customer Service I was put in contact with Joe Walker of RMF, and was treated more dismissively than I have ever been in my life. I told him that my Mother died two days earlier, and that I was looking at my options for keeping her home. He asked my age, and when I said 59, he blurted out "you're not qualified" without hearing ANY specifics. I actually will qualify in 9.5 months, but he didn't want to hear that, and was ready to hang up. I asked if he was with RMF, because with some mortgage lead companies, it's hard to know, and he went ballistic, and accused me of "having an attitude". By asking what company he was with, I had an attitude. This man has no business being in customer service period, let alone the mortgage industry.
bill amata
GBLarry was our loan officer Larry was our loan officer. He gets a 5 star review from us. Going through this whole reverse mortgage process from beginning to end was very stressful at times. I had a million questions for Larry and he took the time to answer and explain every question with an explanation as well. I would recommend him 100%
V. Baker
GBYou're in the best of hands with Karen White. No better way to express my appreciation. A take charge person without being controlling. She really does know how to get it done without any hic-cups. I wouldn't hesitate to recommend her to any family member or friend. Now if she only knew how to fix cars. Thanks, Karen.