Slow support team I’ve traded with them before I’ve been waiting over a week for anyone to sort out my account as for some reason it says “other” on the account status but no one’s getting back to me anyone else has this problem? Also my trades are disabled and it’s two brand new accounts I’ve had credentials for

Very slow responses Similar to other people here, I have also requested my new credentials after they switched to DX and I have sent them 3 emails over 2 weeks asking for them and I’ve had no response. I do believe they are a trustworthy team because of TJR however their customer support is rather disappointing. I do like 1of1 and will continue to use them but until I get my account back like others then it’s a no go and no recommendations from me

Very Responsive Support Team I chose to go with 1of1Funding as I had been seeking a trustworthy funding company ran by real people and real traders. I had to reach out to support today regarding an error with my trade execution on MT4 and support was there to help within minutes. Not only did one of the partners handle the issue, but he had it resolved within an hour. 1of1 really wants traders to succeed and I have nothing but trust and support for TJR and his team!

Got help from Matz on discord Got help from Matz on discord, gave useful and fast replies. Understood my issue and tried his best to find a solution which unfortunately we couldn’t come to. Overall very happy with the support he gave.

AVOID THIS PROPFIRM AT ALL COST AVOID THIS PROPFIRM AT ALL COST! WORST CUSTOMER SERVICE ALIVE, THEY DONT RESPONSE, HAVE REQUESTED A PAYOUT ALMOST A WEEK AGO AND IT IS STILL PENDING, CONTACTED CUSTOMER SUPPORT AND THROUGH INSTAGRAM AND THEY DO NOT REPLY. SEEMS LIKE A SCAM PROP FIRM THAT IS ONLY TRYING TO TAKE MONEY FROM PEOPLE.