It was my first experience registering… It was my first experience registering animals online and, to be honest, I was terrified at first. The whole process looked too complicated for me. Fortunately, very nice people from the My Service Animal customer support were incredibly helpful and guided me through the whole process. I’m very happy with everything!

Problems Ordered two tags, were shipped out in time via USPS. I never received them, the P.O. said more postage was due. I emailed the company, sent a copy of the notice of postage due, but "John" refused to do anything about it, would not call the p.o., just insisted he had put enough postage on. I warned him that the notice said the post office would be returning the items by a certain date if he did not pay the postage due. They were returned to him. I then had to battle through Paypal to get the refunds because he refused to refund me voluntarily. I have the email string to prove he knew in plenty of time to fix the problem.

Found the perfect lightweight collar… Found the perfect lightweight collar for my little doggie! Thank you!

Thank you! Nick was super helpful! I had a few questions about my order and they were promptly addressed, and resolved. I expected issues but there were NONE and I got my dog's card in the mail just a few days later. Thank you again!

The exchanged vest arrived The exchanged vest arrived. (From M to S) Thank you very much, but just to give you an idea, the Small size is larger on her. (21 pounds) until I close it most of the way down and then it fits perfectly. I believe your “small” size can go til to a 25 pound dog. I believe your “Small” is larger than you may realize, but this is a wonderful harness. Well made and fits her perfectly. Thank you so much.