Stay away from SANTANDER CONSUMER USA Stay away from this finance company. There crooked as hell with their fees etc theyve gotten sued for their illegal practices etc..look them up..They have to pay up due to their illegal practice etc..AND the staff are all robots and rude

Trying to get my refund I refianced my auto loan through another company and am owed a refund on my gap ins, I have been trying to resolve this for over a month. Santander keeps giving me the run around i have requested a lease of lien as this is what i was told to do per the executive office of Santander. That request was rejected. I contacted the ins company they informed me that the previous letter from Santander was not sufficent as they needed a release of lien. The lady in the Executive office told me that I no longer owed Santander anything and that i need to get a lien release submit it to the Ins, company so they can send my refund directly to me as santander is telling me they yet to receive the refund check and it will take the 6 to 8 weeks to refund it to me, Well they are refusing to give me a release of lien! I owe these people nothing no more absoulty nothing they were paid in full on November 8,2021.I do NOT recommend this company to anyone as they will give you the run around. It would be one thing had I not done exactly what i was told to do by their executive office but i did. and still being denied the lien release letter so my next step is BBB and Attorney Generals Office and a attorney!!!! i

Living in Marseille and accounts not accessible Living in Marseille for a few months as we do each year and have not been able to do online banking, Provided no support to help us log in,No technical help or toll free numbers to call for help,

Check reissue I have been requesting a check to be reissued for 1.5 years and have been receiving the run-around. They have kept my money I am owed for overpayment and they will NOT send a check. I have an audit trail of emails, and calls which they DO NOT RESPOND TO THEIR EMAILS. Crazy thing its my money I am owed. The WORST service . . . .

BEWARE OF THIS COMPANY!!! I have excellent credit or DID HAVE till I got an auto loan from Santander USA. My credit score was 760 as of 12/2022 its 604 all due to SANTANDER and my son being late. I'm locked out of the account and can't see what's going on.I have endured constant phone calls, text messages, emails. It is obvious it is my son who drives the car, makes the payments, etc so they report me to the CREDIT BUREAUS, ruining my credit. There is a NO HARRASSMENT law in Texas. I am 70 yr old, a widow and raising my 2 young grandsons. And until now I've always had very good credit. This affects me now for 7 years and I won't be able to help my grandsons get a car with my poor credit score.It will be at a high interest rate. I have had ontime payments on all MY accounts for 14 years. My son needed a co-signer for an auto loan because his ex wife messed his credit up.However,I ended up having to sign the loan as OWNER and he the CO-SIGNER .Due to covid he had to skip 2 payments back in 2020. They charged over $200 in late fees. He then continued to make ontime payments just recently a decline in business. BUT Santander was calling me every day for MONTHS from May 2020-Dec 2022. Whenever I called back they wanted me to refinance?? I blocked them from calling me and then in May 2021 I got a letter threatening to repossess the car because he missed a payment . They threatened to repossess the car and auction the car off and sue me for the difference. He had already paid them for 2 months in May which caught him up. Of course it affected my credit score as well. I just spent 30 min on the phone with employee Jeydelid employee #110642. He is 3 days late so they have charged him $241.57 in late fees!!!! I explained because of Covid his business has dropped. She said they WOULD NOT DROP the late fees. I told her the video on their website says "THEY CARE "and are there to HELP DURING COVID!! So that's a LIE!! I'm looking into refinancing for a much lower interest rate but my credit has been completely ruined. I see SANTANDERCONSUMERUSA has tons of bad reviews and NUMEROUS LAWSUITS in over 20 states!!! Wish I'd known that befote signing. Santander Consumer USA doesn't give a crap if you are struggling during covid. They are taking advantage of my son's dilemma my charging extravagant late fees and harrassing me with constant phone 📞 📞 CALLS. I have kept a record of all the calls and text messages. CEO of this company is MAHESH ADITYA.