Andrea
ITAVOID! IT'S A SCAM! AVOID! IT'S A SCAM! I had already written a review about this company, but somehow they managed to reset their profile and remove all the 1-star reviews... so I'm writing it again to warn people about this company. As far as I understand, now they renamed themselves LuxUrban Hotels. I had booked an apartment in Seattle in August 2022. Less than a week before check-in my reservation was deleted due to unspecified problems (and only because I asked for some info, if not, I'd have probably went there only to find nothing...). In the email they stated that I would have had a full refund of what I had paid (around 1500$). It took me three months to receive the full refund, and only because I bombed them with emails, left bad reviews on every website I could find and reported the to FCT and FBI. It was impossible to communicate with them: they don't have a customer service, and only work via email. Whenever I sent an email, I got a standard text as a response ("your refund will be issued in 30 days") and never had an answer to my questions. Only after leaving a bad review here I was contacted by a real person and managed to get a full refund in a few days. I wonder what happens to those who don't leave bad reviews... they probably just lose their money!
Jacqueline Elizondo
GBGreat location and accommodations Great location and accommodations! Planning to come back an stay again.
Rosana Mahar (Brazil)
GBI happily spent my 60th birthday here! I happily spent my 60th birthday here! I stayed there for 13 days and I felt as if I were at home. The people from the staff (Jaye, Nick, Vanessa, Jon, Izzy, Sammy, Dwayne, Corine, José, Denise, Vera and her team, and everybody else!) ) are like my family! I know the business is new, and some adjustments are needed, but as a happy guest, I need to share my great experience staying here! I’ll be back, for sure!
Sabrina Petri
GBMy apartment reservation was canceled a… My apartment reservation was canceled a week before traveling from Germany to New York, but Jon found and booked a new one for us. Everything was super easy, Jon was very professional and friendly.