BUGS IN MY VITA PARROT FOOD I purchased the 25lb bag of Vita Parrot Food which my Conure parrot has been eating for 22 Years. I have NEVER had a bag contain bugs but this bag was INFESTED with little black antlike creatures!! I could not believe my eyes. Now that I'm reading reviews of old food, I have to agree the food/fruit & seed was really old & stale!. After pouring the entire bag into my air tight plastic storage container I noticed the bugs crawling on the walls. So disgusting & a complete waste of money. It was cheaper than the $75 I usually pay but I paid the price using this absolutely miserable company!! Don't ever order from them. I think they are out of business & it should STAY that way.

Selling old food! I ordered 5 packages of Nature's Variety Instinct Raw Boost Mixers (Rabbit). #1 was my fault. I didn't read the list of ingredients. Thought I was buying freeze-dried bits of raw meat to add to their kibble, when in fact a very large portion of ingredients include seeds and vegetables. #2 is why I'm writing this review. When 5 bags arrived, one package looked different. After confirming all products were in fact the same thing, I checked the Best By dates and it turned out the one odd package was newer packaging dated Oct 2019 while the other 4 were older and dated Apr 2018. So they basically are good for a couple of months. No way my cats can eat those 4 bags in 2 months. I will never purchase here again. This was my first time since I normally order from Chewy. PetSolutions offered a better price on these products but I won't make that mistake again. Exercise caution!

Incompetent customer service Our company ordered 8 boxes of the petite dental chews and to our surprise, the chews were not individually packaged as implied on their website. Before ordering, I also asked one of their customer representatives confirming these would come in individual packages. When I called their customer support, the girl I spoke to said that not all of them are individually packaged. However, that important piece of information is nowhere on the website so how was I supposed to know?She could not offer any solution except that they will take pay for the return shipping label. Which is really a pathetic resolution on their part. I then spoke with their manager and suggested that they ship us the individually packaged Greenies at the same cost as the ones we ordered as a one time courtesy for this inconvenience but was told no. Because of their misleading advertisement, we now have to purchase a whole batch of individual bags to put the treats in. We ordered these treats for 15 of our hotels and planned to re-order from them. But due to their inability to rectify the problem caused by their miscommunication, we will be looking for a different vendor for our next batch order.

I ordered fish - ich infested I ordered 20 neon tetra and 6 angelfish from them. Delivery was 2 days. In the neon tetra bag, 4 fish were already dead and the others were pale. In the angelfish bag, 2 of them were already dead, the water was a "mirky" white and the other 4 angels were covered in ich. I quarantined the remaining 4 angels only to have them die off over the next two days. The remaining neons were also quarantined as they also had ich on them. These guys all died off over the next 3 days. None of the fish ever recovered from the ich even with the treatments I was giving them. Petsolutions eventually did refund my money, but to sell someone such poor quality and unhealthy fish is very very poor business, not to mention bad for the fish. I will not purchase livestock from these folks again.

DO NOT ORDER FROM PET SOLUTIONS ! ! I placed three orders from pet solutions. All three were for saltwater fish. The first order was for a yellow breasted wrasse, it was dead on arrival. The second order was for a Choate leopard dress, and ornate leopard wrasse and a replacement for the dead yellow breasted wrasse. On the day the order was supposed to ship I received an email that the order was canceled. I called to find out why and was told the Choat Wrasse was still available but the other two weren't. When I asked why they didn't just ship the Choate grass I really didn't get an answer. I was told my $300 would be refunded in a day or two since it was a pending transaction. As of today it has been six days and still no credit. During that conversation I asked if the Choate wrasse was still available and was told it was. like a fool I ordered two so I would be sure to get at least one I thought. I called to verify several times as a matter fact, I called the morning it was to ship. I was told they would ship today. A little while ago they canceled my order again! Once again I called to inquire as to why my order was canceled again and was told the Choate wrasse were out of stock. I really believe since I was standing up for myself the previous order that my Choate wrasse were shipped to someone else over me. When I was speaking to customer service a little while ago the girl told me she didn't understand why they kept doing this to me. I now have $600 tied up with pet solutions and nothing to show for it. I am beyond upset and if I don't have my money in the next day or two I'm filing a complaint . I just checked the website and the choked grass is still showing available! What a bunch of idiots.