Banned For Questioning Their Scam... I was disappointed to be banned from the Metafy Discord server after questioning their acquisition of GamerzClass & how my new membership worked. When I received an email from Josh Fabian offering a discount to Metafy, I explained that I was already a GamerzClass subscriber and was waiting for new courses for Counter-Strike 2. Metafy didn't seem that interesting to me since I don't play other games competitively. I was surprised to find out later that my GamerzClass subscription had been transferred to Metafy without prior notice or explanation. When I contacted their support team on Discord, I was told that my subscription was active until April 21st, 2023 but I couldn't find where to cancel it on Metafy's website anywhere. Unfortunately, my account was deactivated without a refund when I expressed my intention to cancel, and I was treated unprofessionally by one of their support agents named "Ann but with a J" who didn't do as I asked at all. While I was frustrated by their lack of transparency and poor customer service, perhaps I should have expressed my concerns more respectfully, so in a way I deserve to be banned for abusing staff. In addition, I was troubled to learn that Metafy has been selling courses from an Overwatch coach called "GetAmazed" who was accused of sexual misconduct with a Metafy subscriber this year! While Metafy hasn't addressed these claims, they continue to sell his courses without any warning or disclaimer. As someone who cares about issues of sexual exploitation in the workplace, I think it's important for Metafy to take these allegations very seriously and provide appropriate support to anyone affected by them. Perhaps a fuller investigation should be taking place since there seems to be receipts that prove these claims in the victim's statement. Overall, my experience with Metafy was disappointing and frustrating, but I hope they can learn from their mistakes and improve their customer service as well as ethical standards. I don't think anyone should do business with them unless they address these issues and demonstrate a genuine commitment to transparency, accountability, and social responsibility in the workplace.

HONEST AND EFFICIENT I booked a 130 USD/h session out of impulse then instantly regret (not because of the coach, it was just too expensive and I shouldn't have done that). I contacted support istantly and explain them the situation and even if they owed me nothing (as it was my fault) THEY ACTUALLY REFUND ME BACK ON PAYPAL (even tho they generally only give you credits). I was so flabbergasted that I wrote them again to thank them and tell them I was gonna review them positively here and they were so happy they gave me a 30% coupon in case I'd come back. My heart clenched. I'll definitely buy again, maybe not 130USD/h but definitely will. HONEST AND EFFICIENT.

Why Metafy is Amazing I have worked with Rivers, Dabuz, Goblin, and many other coaches for a very long time now through Metafy.gg, and I have to say that the experience has always been amazing. Metafy itself is a very well put together website that allows people to get coaching for many different Esports. I primarily use it for Super Smash Bros. Ultimate to book lessons with some of the best minds in the game. I highly recommend anyone seeking coaching check out Metafy and it's amazing coaches such as Rivers, Dabuz, and Goblin.

Bad Customer Service I booked a coaching and they didn't respond for 3 bookings messaged the coach no response. Asked for my money back still haven't gotten a refund

BEWARE BEWARE: Company is a disgusting money grabber that steals your money. If you want to cancel your subscription they just prolong it for a year and you get charged without a second thought. Lost 100 USD to these clowns.