Ngage does a great job handling live… Ngage does a great job handling live chats for our firm. We tried a less expensive chat service and potential clients clearly were not happy with the experience and often complained. That is no way to start a relationship.The chat service you choose is on the front lines of your business and the way the service handles potential clients reflects directly on your law firm. We have never had a complaint about an Ngage operator. They do a quality job and I highly recommend them.

Very useful program I was a bit skeptical about this program, but have been pleasantly surprised. When a prospective client chats with the person on my website, I immediately receive an email with the transcription of the conversation. I have landed some clients with this program. The program also allows you to request no charge for those contacts which do not fit within your practice areas. I have done this a few times, without a hitch. I recommend the program.

Ngage is the only chat service our law firm uses. Service works as advertised, a rarity these days. Customer service is top-notch. This is the only chat service we use, and we use it on all of our websites and landing pages. Very cost-effective too. It's quite surprising given how bad Martindale's other product Nolo is that Ngage would be so great, but they definitely got it right with this one!

Where’s the lead? The professional service of my account representative has been outstanding and deserves 5 stars. The 1 star rating is focused on the fact that NGage Live Chat has not produced any valid leads or new clients.

We've been using this feature on our FKCS.Law website ! We've been using this feature on our website for several months. I'm impressed by how well the live chat people keep those visiting our website engaged and how well they obtain pertinent information from the visitor. Behind the scenes, the business aspect of using this feature has been seamless!