The easiest refi process ever!! Everyone involved in the refi process was fantastic!! Any and all questions I had, and I had a lot, were addressed quickly, patiently, and professionally. We can't say enough about how much we appreciate the hard work that went into the process and would use them again down the road.

Easy refinance experience Michael and Meredith were great. I was able to refinance completely contactless, but with great email communication every step of the way. I'm happy to be able to have union hardship protection for my mortgage should I ever need it. I've put off refinancing for along time, because I didnt really understand what was involved or if I would have to come out of pocket to do it (i didnt) and UPMC made it easy to get my questions answered and the process completed.

Deceptive Car Rental … I have a credit card issued by Union Plus, which I really like. But, based on a recent car rental from them, I will never use any of their supposedly “discount” services. I was looking for a hybrid but wanted something larger than a Prius. When I saw the picture of an SUV on their listing for a hybrid, I made a reservation. As soon as I did so, the image of a Prius appeared on the confirmation. This is false advertising—even if the fine print under the picture reads Prius equivalent. Additional fees (taxes) are also added at time of vehicle return. I expect much better.

I started off with Michael and he was… I started off with Michael and he was excellent.. and then I was passed down to Meredith unfortunately... Working with Meredith was a horrible experience from the moment I spoke with her ,her tone was awful... I think she was overworked... I complained about her several times.... I do not recommend Union plus Mortgage... Near the end of the loan processing, Union plus Mortgage ask for information from my homeowners insurance that was impossible for the company to give them...Loan Cost Estimator After that I just cancel the application and went with another company...

We Closed Because UPM is a broker I did not deal with the mortgage company directly, which was ok. But the person who was helping with our martgage was very unresponsive with the title company and actually did not return calls from the title company. This was a private sale, no realtors involved so I am sure it was a little bit different, but I wish there would have been more communication on the side of UPM