ONE OF OUR PURCHASE ORDERS WAS SENT IN… ONE OF OUR PURCHASE ORDERS WAS SENT IN FOR PAYMENT AND DID NOT REFERENCE THE PURCHASE ORDER. THE INVOICES ALSO WAS NOT SENT TO THE CORRECT DEPARTMENT. CONSEQUENTLY CHEMPOINT PUT US ON CREDIT HOLD. WENH I CALLED TO FOLLOW UP ON PAST DUE ORDER THATS WHEN I FOUND OUT ABOUT THIS PROBLEM. I THEN PAID WITH A CREDIT CARD TO CLEAR OUR OUTSTANDING BALANCE AND ASKED IF OUR ORDER COULD BE EXPEDITED, THEN WAS TOLD THJAT THE SALESREP FOR CHEMPOINT WOULD HAVE TO AUTHORIZE IT***WHAT**CONTACTED THE SALESREP AND ASKED HIM TO HELP US RELEASE THE ORDER, THEN CAME TO FIND OUT IT ALREADY SHIPPED. ALL THIS TIME OUR DEDICATED CUSTOMER WAS WITHOUT THE GREASE NEEDED. HE THEN CONTACTED ANOTHER CUSTOMER TO BORROW SOME TUBES OF GREASE TO GET OUR CUSTOMER GOING. THAT WAS A PLUS....

Extremely helpful Extremely helpful, knowledgeable, and provided great customer service. Will definitely work with them again

Get a clue for your costumer service My first and only purchase from you made it possible for to never buy from you EVER. Your payment department not only will not call back they completely ignore the fact of receiving payments that I was told to make. Your costumer service is about as good as taking a bus to the train station other words get a dam clue

Maybe because we were a new customer Maybe because we were a new customer, but there were a lot of delays and problems with the first order.

They were very helpful getting me the… They were very helpful getting me the right product. I will definitely purchase more! -Ben