Waiting 2+ years for reimbursment I have been waiting for over 2 years for Liberty Healthshare to reimburse me for covered medical bills. I have called dozens of times only to receive the same response: "we have no idea when you'll be reimbursed" Nobody has any information and they are completely unwilling to help in any way.

I required back surgery in 2020 I required back surgery in 2020. Went through review, got all required approvals. Paid my share. Then started trying to get hospital bill shared by Liberty. It finally ended up in their MCSS partners who negotiated with the hospital for a lower cost…meanwhile I am making payments out of pocket to avoid collections issues. MCSS told Liberty in summer of 2021 they owed hospital X and needed to reimburse my Y. No ambiguity. Liberty finally submitted for sharing in Sept of 2021…still waiting. They did pay part of the hospital bill, but so far have not reimbursed me…apparently I am considered “backlog”.

Stuck with a lifetime of medical debt We were members of Liberty HealthShare from 2017 to to 2022 and that was the biggest mistake our family ever made; I cannot even begin to describe how this has affected our lives. We have thousands of dollars worth of unpaid medical debt which in turn means we are constantly receiving phone calls and mail wanting to be paid for these unpaid bills. Our credit scores have been severely impacted. We were “banned” from our childrens’ Pediatric office. The economy has been stressful enough on most during the last several years and when adding in the completely scam of Liberty Healthshare, our overall well-being has dwindled thanks to this “Christian” organization. Edit: (as of today, 03/24/2024) I was notified by email on 03/18/2024 that 14 of the unpaid accounts had a payment sent. Although unsure if appropriate amounts were sent, happy to at least see that action has been made but there are still large outstanding balances that need paid; specifically from service date 12/18/2018 with a balance of $9,762.69! Also 07/20/2018 for $437.96. Amongst others that I could continue listing. Was noticed of a payment sent for service date 07/12/2018 but unsure to which account as there are two accounts with that date of service. One for $2,025.56 and one for $170.45. Would like to know which one was taken care of!

This is the absolute WORST choice you… This is the absolute WORST choice you could make. They don't pay bills, everything that is submitted ends up being sent into collections. You get NO help from anyone. Your credit score will go down due to non-payment of your bills. They don't let the Doctor or the hospital or whoever sent the bill know what is going on so they throw you into collections

Look elsewhere Look elsewhere. Needed knee surgery in May 2020. Followed their pre-approvement procedures. Reimbursement has been a several hour battle of attrition every month since then. Their tactics include saying it’s been coded incorrectly, submitted incorrectly, can’t find the paperwork, etc. A truly awful bunch to work with. End every call with have a blessed day. Received our final check today, short paid of course by over a thousand dollars. What bothers me is that they tout that they are a Christian organization doing the lord’s work. To which the lord might say get off my side. You’ve been advised.