When l called the customer service When l called the customer service, the phone was picked up right on time no waiting on the line. My reason for calling was granted. The conversation professional and respectful.

I got refunded for my last subscription… I got refunded for my last subscription charge. He kept a cool head and wanted no smoke lmao. Im not happy that all customer service people [including myself] in life are told to explain the policy states why we are charged for a subscription. But you need to change your policy to reflect last customer usage. [Retail credit cards] DO do that and will reimburse you. It sucks customers have to be stressed out and become "agressive or angry or unsatisfied" just to get compliance with a refund. Do better. I understand if someone has used it within 30 days but i accidentally allowed the subscription. It was an accident.

Excellent Follow-up Rowena did an great job following through with my issue. I was unable to login to my account and none of the information lined up with what I had on file. Rowena was able to help identify the card on file was a digital card and able to help me get access back to my account. This required lots of follow-up on her part and even a call back to me once she had an answer. Rowena was very friendly and as a hiring manager I would hire her for my organization based on her performance.

Customer support staff is absolutely… Customer support staff is absolutely awesome! I am very unfamiliar with looking up info such as this and I've called with what has to seem like stupid questions to those who are proficient with all of this and they've patiently helped without insulting me.

It was very easy to use It was very easy to use. Very helpful for what I was looking for. Thank you!