The personnel of the company The personnel of the company. Even though I normally order on line, I always follow it up with Bill Matthews. Always a great experience. As far as the product quality, it speaks for its self.

I ordered a cobalt wooly mammoth fossilized tooth . I ordered a cobalt wooly mammoth fossilized tooth money clip for which the picture showed a brilliant cobalt blue pattern. What I received was a striped black and gray pattern without any cobalt blue. When I brought this issue up with William Henry, they quickly sent pictures of three available ( limited edition of 250 ) money clips showing the cobalt blue color. I selected one which was similar to the original advertised piece and when I received it, was very relieved that it was the piece that they represented in picture form.

Beautifully made and elegant product Beautifully made and elegant product. Will likely purchase another pair.

I have always gotten exceptional items… I have always gotten exceptional items from William Henry as to quality of materials and workmanship. But this time Henry reached out to contact me to save me from spending unnecessary shipping cost. This was beyond anything I’ve experienced from any other vendor in recent experience.

No Response when trying to reach them through their website I purchased a bracelet that I needed exchanged for a larger size and they WILL NOT respond to a request sent through their website even though that is the only way to contact them. So much for satisfaction guaranteed!! Bottom line, you better order the correct size the first time because you will be stuck with a VERY expensive bracelet!