I did not recieve any mail to warn me… I did not recieve any mail to warn me about the different stages of my order. But,I had to pay taxes, even though it is specified that we " should not be required to make any further payments in relation to import VAT and duties of any kind at the point of importation of your order into the EU." As soon as I signaled this problem, the team answered me very quickly and refund me. A very good customer service and the jewerly is beyond reproach.

Disappointed I can not coment on the products as I never received them. The custumer service is amazing. But doesn't change the fact that my PAID order was never even prepared or sent and they never realized there was a problem until i contacted them. By that time the items i purchased were out of stock so i couldn't even get them. I was really excited so i'm kindda disappointed. (they did offered to choose replacements from the site)

WRONG ITEM SENT & NO RESPONSE I ordered a necklace for a birthday gift from Divon on not on the high street. I received my item after 5 working days to open it to realise they have sent the complete wrong necklace (opposite to what I ordered) I then tried to contact them via their live chat. No answer. I then contacted them through email, again no answer. I have now been dealing through not on the high street directly to get this resolved with a full refund. Won’t order from them again.. due to their huge error and lack of response.

Buy it! You will not regret! This piece is exactly as described and amazing quality. I have gotten so many compliments and it is the only necklace I want to wear. I got this specifically because it is just like the one worn by the lead singer of Greta Van Fleet and will be wearing it to an upcoming concert as well as every other day.

Great customer service. Even though I ordered with the fastest shipping, they refunded the shipping fee, sent it express anyways and let me know that they were having difficulties with FedEx/UPS right away. Definitely will be purchasing from this company again. Nice experience, they take care of the customer.